فندق ليوناردو فيينا هاوبتباهنهوف

I liked: 1. Hotel staff friendliness and ability to quickly help resolve customer issues. The woman who checked me in at the front desk provided exceptional customer service. She identified that I made an error in my online reservation and she patiently worked to find a good solution for me. I was delighted with her professionalism in resolving my error. 2. Cleanliness and comfort of the room 3. Broad breakfast selection - both cold and hot, healthy proteins and less healthy carbohydrates Minor Improvement Opportunity: The mini refrigerator did not cool. When I first arrived the refrigerator interior was very warm and had an unpleasant odor - possibly from lack of interior air circulation. I set the red arrow to 9, but there was no change. Then I set the blue arrow to 1 and still no change. I also never heard any operational sound, however, the interior light worked so it confirmed there was electrical power. I did not report this to the front desk.

Room was clean, check in I done online, we can go to our room earlier, reception has weight which was very practical for us

very happy with our stay. Good location, safe and convienient